It seems as if big corporates in South Africa just don’t understand how to treat their customers properly. What should more worrisome to the brains in the marketing department is that modern astute customers, such as brightshark and his generation x friends, no longer only play in a physical world: the virtual world is our [...]
This is a follow up in relation to my post of “fnb-vs-absa”
In summary:
- I listed my complaint on hellopeter.com and got a response from the very competent branch manager at the Absa Heerengracht branch (George Willenburg)
- As I am a firm believer in not only complainging at bad service, but also praising good service, I [...]
And so, after a looooong wait, I finally received my line, adsl line and what not… happy days. But wait – this is Telkom, there should be something that goes wrong, right?
Right – I received my first bill today and guess what – the idiot installing technician has made some R30 worth of cellphone calls [...]
RANT WARNING! – Scroll past this if you don’t feel like reading a ton of complaing……..
In the hope of some Absa guy reading this, herewith my Absa horror story:
I was quite happy with Absa (from way back, before it was even Absa), right through my student days, etc.
The troubles started when I started working….
First came [...]
Tried to cancel my Outsurance policy a few minutes ago and Outsurance is not going down without a fight… It seems that they are determined to beat my current miway policy. At this stage the consumer seems to be king!
EDIT: It seems Outsurance wasn’t able to beat miway. I have to commend them however for [...]
Insurance is one of those necessary evils which one just cannot live without, although I’m sure most of us would have preferred to have much more faith in lady luck.
Anyhow, because of my recent move to Johannesburg I had to change the insurance details on my car and household insurance. With a 6 years no-claim [...]
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